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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Ingram

January 31, 2024

5  out of  5 rating by Michael Ingram
"I have been with State Farm for years and always had good service from this office."
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Brittany Johnson

September 24, 2023

1  out of  5 rating by Brittany Johnson
"I would not recommend this insurance company. When we were purchasing a home we choose to go with this insurance agency. We were told we had to get 2 inspections done ($250) in order for get coverage. The lady that quoted my insurance recommended a man that so happened to be her husband, so she and her husband came to inspect and she was also the one who submitted and approved the insurance for me. Not even 1 month after we signed our mortgage, State Farm calls and says they’re canceling our policy because we need a new roof and they won’t cover us. I talked to Keith Williams personally, asked him why we were approved in the first place if our home was uninsurable because we would not have bought the home if that were the case. He told me “they believed in good faith, underwriters would approve us so they gave us the policy. Well they did not and we were stuck without home owners insurance, during hurricane season until we could finally get a new roof. After the new roof is put on we have the proper inspections done and send it to them to reinstate and they say because of the lapse in coverage (caused by them) we are ineligible for insurance with State Farm. Worst experience, especially as a first time home buyer. We’re switching our auto insurance to, I don’t trust them with anything."
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Wynette Bevis

July 18, 2023

5  out of  5 rating by Wynette Bevis
"I have used State Farm for almost 20 years now. My original account was in Panama City with Lori Pons Agency. They were such a great bunch of professional yet funny women. I decided to switch to Keith Williams because I moved to Jackson County. I was greeted by another great bunch of professional staff and am thankful we decided to switch."
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Ashley Retherford

June 7, 2023

5  out of  5 rating by Ashley Retherford
"So easy to work with! Lauryn is our representative and she is just wonderful."
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G. O

May 13, 2023

5  out of  5 rating by G. O
"Very responsive to my inquires."
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Molly Miller

February 7, 2023

5  out of  5 rating by Molly Miller
"Lauryn was absolutely amazing! It's fire rodeo signing up for my own individual insurance, but she made the process so easy. She even looked into discounts I could apply for to help out with pricing. 10/10 experience!!!"
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Melinda Anderson

May 4, 2022

5  out of  5 rating by Melinda Anderson
"Keith Williams and his staff are wonderful! They are friendly and professional. I have been with them for a few years now and they have been there for me anytime I had questions or needed help. They definitely take care of you!"
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Sarah Hall

May 2, 2022

5  out of  5 rating by Sarah Hall
"Amber has always gone above and beyond for us at Keith Williams - State Farm. We took out hospital indemnity plans which my husband had to use, it helped pay the bills/deductible while he was confined in the hospital. I highly recommend Keith Williams - State Farm!"
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Jeff Felton

April 29, 2022

5  out of  5 rating by Jeff Felton
"Keith Williams agency. Keeps me informed of any potential savings on any of my policies. I have home, car, and life insurance through them. I wouldn't change insurance companies because of their treatment of me."
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cc b

April 29, 2022

5  out of  5 rating by cc b
"I have been a policyholder with StateFarm my entire life and this office and staff are a ten out of ten. They are always there to go the extra mile when I don't understand and or are overwhelmed. Keith and his staff are top notch and I wouldn't take my business anywhere else."
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Four Eyed Artist

April 29, 2022

5  out of  5 rating by Four Eyed Artist
"It has always been such a great experience working with Keith Williams and his office for my insurance needs."
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DJ Barber

April 29, 2022

5  out of  5 rating by DJ Barber
"Great agency and customer service"
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Karen Burnett

April 29, 2022

5  out of  5 rating by Karen Burnett
"Keith Williams has always been the best agent my family has ever had and has taken very good care of us"
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Dewayne Wheeler

April 28, 2022

5  out of  5 rating by Dewayne Wheeler
"Keith Williams State Farm always goes above and beyond to help me. Appreciate the friendliness of the staff and how they always work to get the answer when a question is asked. Doing business with a local agent is so much better than dealing with automated phone trees and hard to use online sites. Would recommend this agent to anyone looking for a positive insurance experience."
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Jeffrey Neel

April 28, 2022

5  out of  5 rating by Jeffrey Neel
"Keith Williams State Farm agency is the best! So thankful for the great service and great rates I receive. I couldn't be happier with my agent Cindy. I highly recommend this office."
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Brittany 1112

April 27, 2022

5  out of  5 rating by Brittany 1112
"Love State Farms Keith Williams! The office staff is so polite, helpful, and friendly."
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Aracelis Agosto

April 27, 2022

5  out of  5 rating by Aracelis Agosto
"Great professional service. Amber L. Johnson is awesome and a pleasure to work with. She made the whole process clear, quick & easy. 5 stars for both her and the Keith Williams State farm office in Marianna FL! Thank you all for great service."
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April 27, 2022

5  out of  5 rating by Martha
"I have been a customer of the office & State Farm for over 40 years. I have moved out of the Marianna area but would not allow them to change my agent. They cover multiple types of insurance. I wouldn't way to use any other agent/office. They are the best."
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Wendy Wheeler

April 27, 2022

5  out of  5 rating by Wendy Wheeler
"Keith Williams State Farm is truly local people taking care of local people. They do periodic reviews of policies and work with me to ensure that we have adequate coverage. During Hurricane Michael three years ago they quickly opened their office to assist their customers in quickly getting claims started."
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Wolf Bay Farm Chipley,Fl

April 27, 2022

5  out of  5 rating by Wolf Bay Farm Chipley,Fl
"Outstanding service and very professional to deal with! Love State Farm and Keith Williams office and staff:)"
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Sarah Biddle

April 27, 2022

5  out of  5 rating by Sarah Biddle
"Lauryn was excellent to work with and made the swap to State Farm amazingly easy. I would recommend these folks to anyone."
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Shawn Wells

April 27, 2022

5  out of  5 rating by Shawn Wells
"Aye yo Keith Williams!"
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Steve Anderson

April 27, 2022

5  out of  5 rating by Steve Anderson
"Hurricane Michael was the first occasion in my 40 plus year history of having been a customer with State Farm to file a claim. Keith and all his staff went beyond their call of duty to assist me with the Claim Process. From the very first call until final resolution, I was treated with respect by all concerned at State Farm. I could not have been more satisfied with my claim process. Needless to say, none of Hurricane Michael's victims would wish such a difficult time on anyone, but with the 'Good Neighbor Policy' that Keith and all of State Farm exhibited, it made this trying time much more managable. Thank you Keith, your Staff, and State Farm."
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Amanda Barber

April 27, 2022

5  out of  5 rating by Amanda Barber
"Been with Keith’s agency since I was old enough to drive. I’ve always received great customer service on all of our insurance whether it was auto, life, health, or a bank product."
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Kermit Smith

April 27, 2022

5  out of  5 rating by Kermit Smith
"This is a great team to work with! Everytime I have a question, they have an answer."