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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brent Melvin

Brent Melvin

February 12, 2025

5  out of  5
rating by Brent Melvin
"Working with Keith William and Tabatha Smith has always been an excellent experience. Their team took care of my family after our home was severely damaged following the Jan. 9th 2024 tornado. Highly recommend!"
We responded:
"Happy to hear it! Thank you for leaving us with a review, Brent! Our team works hard together to get our customers the service they need and help take care of problems like a tornado! Let us know if you need anything else! - Keith"
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William Austin

February 12, 2025

5  out of  5
rating by William Austin
"Very pleasant talk, Tabatha explained everything to my understanding. I appreciate Keith Williams State Farm. Have been a client for over 25 years"
We responded:
"Thank you so much William! Yes, Tabatha is great! So glad she could help you and thank you for your longtime trust in us. We appreciate you too!"
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LLCOOL RANCH

February 5, 2025

5  out of  5
rating by LLCOOL RANCH
"This agency, specifically Hollie, went above and beyond to help our mortgage company and more importantly our mutual client with their insurance needs. I have been in the business for over 20 years and know when someone puts in the extra effort. I appreciate this and will be referring this agency in the future to any borrowers in search of an exceptional insurance agency."
We responded:
"We appreciate the kind words! We are happy to hear that Hollie was able to assist you. We look forward to your continued support. Let us know if there is something we can help with!"
Profile photo of Scott Tufts

Scott Tufts

January 9, 2025

5  out of  5
rating by Scott Tufts
"Thank you to the office of Keith Williams State Farm. After.a simple broken windshield the glass company stopped helping. Hollie made several calls and got my window finished. Thanks you Hollie and the Williams office."
We responded:
"Thanks for leaving a review for us Scott! Broken windshields are never fun to deal with. I'm glad we could get you in touch with the right people."
Profile photo of Hailey High

Hailey High

January 9, 2025

5  out of  5
rating by Hailey High
"Nick Hughes helped quote me for car insurance and was helpful and knowledgeable throughout the whole process."
We responded:
"Happy Nick could help! Thank you for the review Hailey. Let us know if you need further assistance with your car insurance or any other line of coverage."
Profile photo of Debra Bradley

Debra Bradley

December 19, 2024

5  out of  5
rating by Debra Bradley
"I have recently moved to another state and had to leave my agent. Keith William's staff is one of the best!! Have been with them over 13 years. They are so caring and always so helpful, especially after Hurricane Michael! Great bunch of people!"
We responded:
"We really appreciate the kind words Debra, we really value your commitment to our office. We are happy we have been able to assist you throughout the years. Especially in the event of frustrating hurricanes! Let us know if you need anything - Keith"
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Savannah McVay

December 18, 2024

5  out of  5
rating by Savannah McVay
"Nick Hughes really made the experience! He gave me the best rate out of everywhere else I looked and keeps up with updating me on my policy changes. He’s available and he listens, on top of other amazing things. Best insurance around!"
We responded:
"Thank you very much for the review Savannah! We are happy Nick was able to assist you in a professional manner. Listening to our customers needs is an essential component to effective customer service. Thanks again - Keith"
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Vickie Roebuck

December 18, 2024

5  out of  5
rating by Vickie Roebuck
"Cannot thank Keith Williams and his office enough. They are very knowledgeable and helpful with all things insurance. We have enjoyed working with Hollie and Lee. Cannot thank them enough for always putting us first! Thanks!"
We responded:
"Thank you for the shoutout! Hollie and Lee work very hard to provide excellent customer service. I'm happy to see that it comes through day to day! We appreciate the review - Keith"
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chanee otwell

December 17, 2024

5  out of  5
rating by chanee otwell
"Great agents!"
We responded:
"Thank you for the compliment Chanee! Let us know if you need anything else - Keith"
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Austin Hughes (Superheroboy3)

December 17, 2024

5  out of  5
rating by Austin Hughes (Superheroboy3)
"The best!!!"
We responded:
"That's high praise, we really appreciate it Austin!"
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Greg Hughes

December 17, 2024

5  out of  5
rating by Greg Hughes
"Great service, great people"
We responded:
"Let us know if you need anything else Greg, Thank you!"
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Brandy Straughn

December 17, 2024

5  out of  5
rating by Brandy Straughn
"The staff is so friendly and helpful. Thank you for all you do to help your customers each day!"
We responded:
"Happy to help Brandy! Customers such as yourself make it a rewarding experience!"
Profile photo of Kevin Tufts

Kevin Tufts

December 17, 2024

5  out of  5
rating by Kevin Tufts
"Keith and his staff have been awesome helping with my accident claims and with new policies. One staff in particular, Hollie, has been phenomenal with helping"
We responded:
"Happy to hear that our staff is doing an excellent job! Hollie works hard and I'm glad it comes through!"
Profile photo of Jewell Tufts

Jewell Tufts

December 17, 2024

5  out of  5
rating by Jewell Tufts
"I switched to Keith Williams State Farm 6 months ago and it has been amazing. Hollie has not only saved me enough money, I was able to use that money to start life policies for me and my husband. Very friendly and knowledgeable"
We responded:
"It's been wonderful having you with our team Jewell! Let us know if there is anything else we can do!"
Profile photo of Emilee Hughes

Emilee Hughes

December 17, 2024

5  out of  5
rating by Emilee Hughes
"Keith Williams State Farm has been so helpful in helping me obtain auto, life, and home insurance. I am always met by the friendliest people who want to help me achieve the best possible rate."
We responded:
"Happy we could assist you with all three lines of business! Let us know if there is anything else you need from us in the future. "
Profile photo of H M

H M

November 13, 2024

1  out of  5
rating by H M
"Told them I only needed the minimum on two antique vehicles that are driven less than 50 miles a year apiece. And they went behind my back and charged me for extra services for 9 months. And even after signing the paperwork to have it removed multiple times they add it back. Been a State Farm customer for 8 years in three different states. Never had dishonesty and thievery like this in my life. I expect this from the Biden administration. But not my local State Farm. Stay crooked Keith."
We responded:
"H M, I am so sorry to hear about your experience with us. Thank you for taking the time to give us your feedback, and for helping us learn how we can improve our services for our customers. Please give my office a call so that we can discuss the situation further. -Keith Thank you, "
Profile photo of Jerry Monlyn

Jerry Monlyn

November 7, 2024

1  out of  5
rating by Jerry Monlyn
"I would advise caution when considering this agency. During my experience, I noticed a consistent increase in premiums without clear justification. It may be beneficial to periodically explore other options to compare rates. Through my military service, I was able to identify a more favorable rate."
We responded:
"Jerry, I am so sorry to hear about the experience you’ve had with my office. Thank you for sharing your feedback with us, it helps us learn how we can better serve you. Please reach out to my office and I would be happy to help resolve this issue however we can. Thank you, Keith "
Profile photo of matthew holley

matthew holley

July 31, 2024

5  out of  5
rating by matthew holley
"We were assisted by Hollie for our auto insurance. Hollie was very pleasant to speak with. She was extremely helpful and even lowered our insurance by 50%! She’s extraordinary and a sheer delight to work with."
We responded:
" Thank you, Mathew, for the praise! We are pleased to hear that Hollie was instrumental in saving you money and getting your insurance covered! She works hard, and we are glad it comes through to her customers! - Keith"
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kathy norris

July 24, 2024

5  out of  5
rating by kathy norris
"Holly was wonderful and met our needs 😊"
We responded:
" Thank you for the review, Kathy! Holly is a delight, and we are happy she could meet your expectations. Let us know if you need anything else from us! - Keith"
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Peggy Bunch

July 19, 2024

5  out of  5
rating by Peggy Bunch
"The response to my issue was done in a timely and efficient manner."
We responded:
"Thank you Peggy! And Happy Birthday!!"
Profile photo of Michael Ingram

Michael Ingram

January 31, 2024

5  out of  5
rating by Michael Ingram
"I have been with State Farm for years and always had good service from this office."
We responded:
"Hi Michael, thank you for your continued support of State Farm and the positive feedback about our office. We strive to provide excellent service, and it's wonderful to hear that you've consistently received this from us. We look forward to continuing to serve your insurance needs in the future. -Keith "
Profile photo of Brittany Johnson

Brittany Johnson

September 24, 2023

1  out of  5
rating by Brittany Johnson
"I would not recommend this insurance company. When we were purchasing a home we choose to go with this insurance agency. We were told we had to get 2 inspections done ($250) in order for get coverage. The lady that quoted my insurance recommended a man that so happened to be her husband, so she and her husband came to inspect and she was also the one who submitted and approved the insurance for me. Not even 1 month after we signed our mortgage, State Farm calls and says they’re canceling our policy because we need a new roof and they won’t cover us. I talked to Keith Williams personally, asked him why we were approved in the first place if our home was uninsurable because we would not have bought the home if that were the case. He told me “they believed in good faith, underwriters would approve us so they gave us the policy. Well they did not and we were stuck without home owners insurance, during hurricane season until we could finally get a new roof. After the new roof is put on we have the proper inspections done and send it to them to reinstate and they say because of the lapse in coverage (caused by them) we are ineligible for insurance with State Farm. Worst experience, especially as a first time home buyer. We’re switching our auto insurance to, I don’t trust them with anything."
We responded:
"I regret the circumstances you have experienced. Please reach out to my office and we can provide some alternatives."
Profile photo of Wynette Bevis

Wynette Bevis

July 18, 2023

5  out of  5
rating by Wynette Bevis
"I have used State Farm for almost 20 years now. My original account was in Panama City with Lori Pons Agency. They were such a great bunch of professional yet funny women. I decided to switch to Keith Williams because I moved to Jackson County. I was greeted by another great bunch of professional staff and am thankful we decided to switch."
We responded:
"Wynette, That is great here! We are blessed with so many super nice customers. Truly blessed, thank you."
Profile photo of Ashley Retherford

Ashley Retherford

June 7, 2023

5  out of  5
rating by Ashley Retherford
"So easy to work with! Lauryn is our representative and she is just wonderful."
We responded:
" We appreciate the wonderful five-star review, Ashley! I’ll be sure to pass the message along to our team. Please reach out if there is anything else you need. We’re happy to help! -Keith"
Profile photo of G. O

G. O

May 13, 2023

5  out of  5
rating by G. O
"Very responsive to my inquires."
We responded:
"Thank you G, Let us know how we can be of further assistance! Keith "